Pricing & Polices

Policies and Procedures

Lockout Policy

When a call is scheduled, information is needed. Please provide us with address where service is requested, your name and a local call back number. If automotive service is needed, please provide year, make and model of car.

Payment Requirements

We accept a local check or cash. We currently do not accept credit cards. No checks will be accepted after regular business hours.
Select billing requires payment within 30 days (account information must be established before scheduled job).


We strive to provide honest up-front pricing with no hidden costs. Pricing is sometimes difficult to quote over the phone. Please be patient as we ask questions that will determine fees.
Pricing will be determined by:

  • The location of service.
  • The make, year, and model of car.
  • Time of day.
  • Weekday or weekend service.
  • Additional car information may include: number of doors, airbag information, tilt steering, anti-theft features, glove/console lock.
  • Location of keys. Are they locked in the car versus the trunk or a cabin?


An upcharge may be made for some work. This may include retrofitting a door for new hardware, adjusting latches or bolts, and re-keying when no working key is available.

Required Paperwork

In order to protect you, we require:

  • Current identification, including your current address
  • Proof of ownership of the vehicle, such as current registration
  • Proof of ownership of home/condo, such as your lease

Cancellation Policy

Once we start driving to the service call, you will be responsible for the service fee.

Scheduling Policy

We understand the occurrence of emergencies and we will work with you whenever possible. However, we schedule appointments up to a week in advance. Please keep in mind that some jobs will take longer than usual and we may run behind your appointment time. We require a local call back number to ensure communication with you. We will notify you of delays. To schedule services with Access Locksmith, call now. 704-455-6707 or contact us.